Frequently Asked Questions
Accessing the site
Q. Why can't I access certain content?
A. Only full subscribers can access all content across PRWeek.com. View the different subscription options and what they give you access to.
Q. I’m a subscriber. Why can’t I sign in?
A. As a subscriber you should have already received a verification email. You must click on the link in the email to complete your account activation. We will then email you your password which you can change after login. Once you have logged in you will be able to sign in to the site and access all content.
If you can’t don’t receive your verification email, please click here or you can email the helpdesk in your region:
UK: support@prweek.com
US: subscriptions@prweek.com
Asia: PRWeekAsiaSubs@haymarket.asia
Q. I am a subscriber and used to be able to read articles but the site is now blocking me. Why?
A. The most likely reason for this is that your subscription has expired. Please call your local helpdesk:
UK: Call +44 (0)1604 828702 or email help@shop.haymarket.com to renew.
US: Click here to to renew your subscription. For additional assistance, contact customer service at +001 (800) 558-1708, or email subscriptions@prweek.com.
Asia: Call +852 3175 1982 (direct) or +852 3118 1500 (switchboard) 9am – 6pm HK time
or email: PRWeekAsiaSubs@haymarket.asia
Q. How do I sign in?
A. Please click here to go to the sign in page. You will be asked for your email address and your password.
Q. How do I verify my account?
A. To verify your account you will need to click on the verification email sent to you after you completed your registration. Please check your email's inbox or spam folder for the verification email and click on the activation link. To receive a new verification email, please click here.
Q. Do I have to sign in each time I visit the site?
A. No.
If you tick the 'remember me' checkbox when you log in, a cookie will be set. This means that the next time you visit the site, you'll be remembered and will be granted automatic access.
Q. What are cookies?
A. A "cookie" is a small text file that is stored by your internet browser on your computer's hard drive.It enables us to identify our registered users without having to ask for registration details every time you access PRWeek.com.
Using cookies makes accessing the site much quicker for you because you do not need to remember your username and password each time you access the site.
We do not use cookies to store sensitive information about you.
Find out more about our privacy policy here.
Q. I have forgotten my password.
A. If you have forgotten your password, click here to have it sent to you.
Q. How can I change my sign in password or email?
A. Once you are signed in, you may change your email address and password.
To do this, visit My Account section.
Accessibility
Q. What is PRWeek’s accessibility policy?
A. PRWeek aims to provide advertising, marketing, media and PR information that is accessible to all user groups. The following features aim to enhance navigation for screen reader users, keyboard navigation and users of text-only browsers.
Structured, semantic markup
This Site's markup (HTML) is semantically correct, using HTML elements for their given purpose. Well structured HTML has semantic meaning for a wide range of user agents (browsers without style sheets, text browsers, PDAs, search engines etc.)
Images
All content images used in this Site include descriptive alt attributes. Purely decorative graphics include empty alt attributes.
Font sizes
You may change the font size of this document to your preference through your browser: In Internet Explorer, select View, then Text Size, and then your preferred size. In Netscape select View, then Text Zoom, and then your preferred percentage size.
Style sheets
This Site uses Cascading Style Sheets (CSS) for visual layout. If your browser or browsing device does not support stylesheets at all, the use of structured semantic markup ensures that the content of each page is still readable and clearly structured.
Forms
All forms follow a logical Tab sequence.
Technical
Q. Which web browsers can use PRWeek?
A. On PC:
Internet Explorer 5.x +, Google Chrome, Mozilla Firefox and Opera.
On Mac:
Safari, Google Chrome, Mozilla Firefox, and Opera.
Q. How can I add PRWeek’s email bulletins to my safe senders list?
A. Find out here
Q. I am having technical problems. Who should I contact?
A. Please contact our customer support team in your region:
Asia: PRWeekAsiaSubs@haymarket.asia or by calling: +852 3175 1982 (direct) or +852 3118 1500 (switchboard) 9am – 6pm HK time
US: subscriptions@prweek.com or by calling +001 (646) 638 6062